Refund policy
WE DO NOT RESCHEDULE EVENTS! IF YOU NEED TO CHANGE THE DATE YOU WILL NEED TO PAY A DEPOSIT AGAIN.
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Bookings cancelled within 3 days of event and the day of:
ā¢ Any booking cancelled within 3 days of the event or on the day of the event will NOT receive a refund and will owe the complete amount since we are left with no time to replace your spot. We understand that there are special circumstances and if you would like to explain your situation please email us or call us.
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Bookings cancelled within 2 weeks to 3 days of event:
ā¢ Bookings paid in full that are cancelled within two weeks to 3 days of the event will incur a 25% non refundable fee of the full amount.
ā¢ No refund of the deposit will be issued if you paid the 25% deposit at checkout and cancel within 2 weeks to 3 days of your event.
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Bookings cancelled before 2 weeks of event:
ā¢ Any event that was booked with ZELLE that is cancelled before 2 weeks of it taking place will receive a full refund WITHOUT any cancellation fees.
ā¢ Any event that was booked with a credit/debit card, PayPal, Apple Pay, Google Pay or Check that is cancelled before 2 weeks of it taking place will incur a 5% cancellation fee of the amount paid to cover merchant fees that are not refunded to us.
Bookings cancelled by us:
ā¢ Event cancelled by us will receive a complete refund and we will pay the processing fee as long as they don't contain any of the reasons below
*Not applicable if we need to cancel due to physical/verbal harassment, intimidation, negligence, safety of our employee(s), guns and other weapons at event, physical damage to our property or other potentially dangerous actions or events that could compromise the safety of our employees or equipment.
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To cancel an event please email info@luxuryaffordablephotobooth.com
Subject: Cancel Booking Order #
Body: Reason for cancellation.
or
Call/Text: (323)518-9641
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